The paint on the walls is fresh, the construction dust has been swept away, and homeowner walkthroughs have begun. Armed with a clipboard and a written checklist, you tour a young couple around their new home, examining the bathroom sink for scratches and testing the temperature of the walk-in shower. After spending more than two hours hunting for deficiencies, you return to your office to create spreadsheets for the contractors, yet another monotonous task that always seems to take longer than it should. Sending off the spreadsheets one by one, you think to yourself, “There’s got to be a better way to do this.”
With Bridgit, homeowner walkthroughs are completed and documented in three easy steps. Using a smartphone or tablet, the customer care team is able to snap a photo of an item and mark it up on the app. Then, the user selects a location and assigns a contractor to make the repair.
The app produces a custom report that collects items as they are logged and gathers digital signatures on the spot. It takes less than 30 seconds to log a new task, which greatly reduces the amount of time it takes to conduct a homeowner walkthrough. Plus, defects are automatically communicated with the assigned contractor, as soon as they are logged. This allows the customer care team to spend less time on data entry and email, and more time with clients.
Reducing back and forth with owners is another benefit of using Bridgit for homeowner walkthroughs. After all of the defects have been identified, both parties sign the report, and receive a copy right away. In the US, the law states that if a defect is not logged during the walkthrough, the developer is not liable for the repairs. Using Bridgit fosters transparency and creates trust between the developer and homeowner.
The app also streamlines communication with contractors. When you encounter a defect and assign it to a contractor, you’re able to set a due date for them. The contractor automatically receives an email notification alerting them to the new work, and weekly reminders about any outstanding tasks. They can review assignments via email or the Bridgit mobile app, which they have free access to. Once work has been logged, developers can use Bridgit’s detailed filters and reports to track the progress for the entire project, or individual units.
If you’re ready to ditch paper-based walkthroughs and save time, visit Bridgit’s website to request a demo.